It was a normal Thursday afternoon in the Free Range Cloud NOC. The time was around 3PM and I was looking forward to packing up and heading home for the day when all of a sudden things began to go south. The TV, tuned to an IP feed of CNN, locked up, Slack began throwing DNS errors, and alarms began to trickle in. Then my phone began to ring… We had experienced site outages before, but this time it was different – the problems weren’t isolated to one site, and our office (which had redundant VPN tunnels to different cities) Continue Reading